{"id":17724,"date":"2024-02-15T11:26:06","date_gmt":"2024-02-15T10:26:06","guid":{"rendered":"https:\/\/ironcad.eu\/support\/"},"modified":"2026-03-12T08:48:35","modified_gmt":"2026-03-12T07:48:35","slug":"support","status":"publish","type":"page","link":"https:\/\/ironcad.eu\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Crumb trail&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0rem||||false|false&#8221; custom_padding_tablet=&#8221;0rem||||false|false&#8221; custom_padding_phone=&#8221;0rem||||false|false&#8221; global_module=&#8221;11007&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Code&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;font-size: .7em;||text-transform: uppercase;&#8221; global_colors_info=&#8221;{}&#8221;]<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0rem||0rem||true|false&#8221; custom_padding_tablet=&#8221;2rem||1rem||false|false&#8221; custom_padding_phone=&#8221;2rem||0rem||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Support<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Helpdesk<\/h3>\n<p>Create a ticket to get technical and drawing help.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/support.ironcad.eu\/&#8221; button_text=&#8221;Create a ticket&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; button_bg_color=&#8221;gcid-cec01bf0-fc62-410c-9831-380fd97d1c1b&#8221; button_icon=&#8221;&#xf02b;||fa||900&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{%22gcid-3421bf6d-18b2-4c4f-a72e-22b2864b9384%22:%91%22button_bg_color%22,%22button_bg_color__hover%22%93,%22gcid-cec01bf0-fc62-410c-9831-380fd97d1c1b%22:%91%22button_bg_color%22%93}&#8221; button_bg_color__hover=&#8221;#474747&#8243; url_new_window=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Resources<\/h3>\n<p>Review the required specifications and recommendations.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE3MTQ4In19@&#8221; button_text=&#8221;Basic Items&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; button_icon=&#8221;&#x69;||divi||400&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Product updates<\/h3>\n<p>View all product updates for IronCAD and Para-Flex.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExODU3In19@&#8221; button_text=&#8221;View updates&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; button_icon=&#8221;&#xf021;||fa||900&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>System requirements<\/h3>\n<p>Review the required specifications and recommendations.<a href=\"https:\/\/ironcad.eu\/en\/support\/system-requirements\/\"><\/a><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExODY1In19@&#8221; button_text=&#8221;System requirements&#8221; _builder_version=&#8221;4.24.2&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; button_icon=&#8221;&#xf17a;||fa||400&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Remote support<\/h3>\n<p>Get in touch with our remote staff.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExOTUyIn19@&#8221; button_text=&#8221;Get help&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; button_bg_color=&#8221;gcid-heading-color&#8221; button_icon=&#8221;&#xf590;||fa||900&#8243; global_colors_info=&#8221;{%22gcid-3421bf6d-18b2-4c4f-a72e-22b2864b9384%22:%91%22button_bg_color%22%93,%22gcid-heading-color%22:%91%22button_bg_color%22%93,%22gcid-primary-color%22:%91%22button_bg_color__hover%22%93}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-f52cc46c-103a-4f3e-bb71-6efb5f79ee25&#8243; global_colors_info=&#8221;{%22gcid-f52cc46c-103a-4f3e-bb71-6efb5f79ee25%22:%91%22background_color%22%93}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;1rem||1rem||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>FAQ<\/h3>\n<p>View all frequently asked questions about IronCAD and extensions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExODY5In19@&#8221; button_text=&#8221;View all FAQs&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; button_icon=&#8221;&#xe065;||divi||400&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dipi_faq faq_categories=&#8221;74,75,78&#8243; faq_order_by=&#8221;ID&#8221; faq_layout=&#8221;accordion&#8221; title_background_closed=&#8221;#FFFFFF&#8221; content_background_closed=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;][\/dipi_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>SupportHelpdesk Create a ticket to get technical and drawing help.Resources Review the required specifications and recommendations.Product updates View all product updates for IronCAD and Para-Flex.System requirements Review the required specifications and recommendations.Remote support Get in touch with our remote staff.FAQ View all frequently asked questions about IronCAD and extensions.<div class=\"et_pb_module dipi_faq dipi_faq_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-&#8221;accordion&#8221; loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;&amp;#8221;accordion&amp;#8221;&quot;,&quot;close_all&quot;:true}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is my computer compatible with IronCAD?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Whether your computer is IronCAD compatible depends on the hardware and software you are using. Please refer to the <a href=\\\"https:\\\/\\\/ironcad.eu\\\/en\\\/support\\\/system-requirements\\\/\\\">system requirements <\\\/a>to check if your PC is suitable. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is my video card compatible with IronCAD?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In principle, any video card will work with IronCAD. However, performance depends heavily on the card&#8217;s computing power. For the best experience, we recommend NVIDIA Quadro video cards.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I copy my settings to a new version of IronCAD?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can easily take your settings with you to a new version of IronCAD. The video below explains step by step how to export and import settings. <\\\/p>\\n<p><iframe loading=\\\"lazy\\\" title=\\\"Exporteer instellingen naar een nieuwe versie van IronCAD\\\" width=\\\"1080\\\" height=\\\"608\\\" src=\\\"https:\\\/\\\/www.youtube.com\\\/embed\\\/KZskFGXH524?feature=oembed\\\"  allow=\\\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\\\" referrerpolicy=\\\"strict-origin-when-cross-origin\\\" allowfullscreen><\\\/iframe><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I receive the latest updates from IronCAD?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>With a valid Armor Advantage support contract, you will always receive the latest updates and upgrades to IronCAD. This way, you are continuously working with the most current and stable version of the software. <\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x3a;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><h2>Is my computer compatible with IronCAD?<\/h2><\/div>\n                        <div class=\"dipi-faq-content\"><p>Whether your computer is IronCAD compatible depends on the hardware and software you are using. Please refer to the <a href=\"https:\/\/ironcad.eu\/en\/support\/system-requirements\/\">system requirements <\/a>to check if your PC is suitable. <\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x3a;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><h2>Is my video card compatible with IronCAD?<\/h2><\/div>\n                        <div class=\"dipi-faq-content\"><p>In principle, any video card will work with IronCAD. However, performance depends heavily on the card&#8217;s computing power. For the best experience, we recommend NVIDIA Quadro video cards.  <\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x3a;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><h2>How do I copy my settings to a new version of IronCAD?<\/h2><\/div>\n                        <div class=\"dipi-faq-content\"><p>You can easily take your settings with you to a new version of IronCAD. The video below explains step by step how to export and import settings. <\/p>\n<p><iframe loading=\"lazy\" title=\"Exporteer instellingen naar een nieuwe versie van IronCAD\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/KZskFGXH524?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"3\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x3a;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><h2>How can I receive the latest updates from IronCAD?<\/h2><\/div>\n                        <div class=\"dipi-faq-content\"><p>With a valid Armor Advantage support contract, you will always receive the latest updates and upgrades to IronCAD. This way, you are continuously working with the most current and stable version of the software. <\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":19444,"parent":0,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","footnotes":"","advanced-sidebar-menu\/link-title":"","advanced-sidebar-menu\/exclude-page":false},"dipi_cpt_category":[],"class_list":["post-17724","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/pages\/17724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/comments?post=17724"}],"version-history":[{"count":0,"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/pages\/17724\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/media\/19444"}],"wp:attachment":[{"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/media?parent=17724"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/ironcad.eu\/en\/wp-json\/wp\/v2\/dipi_cpt_category?post=17724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}